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Privacy Policy Statement

At Nearsens.com, accessible from nearsens.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Nearsens and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Nearsens.
This policy is not applicable to any information collected offline or via channels other than this website.
In accordance with the new EU Privacy Law, The General Data Protection Regulation (GDPR) 2016/679, NEARSENS ask for your consent to collect, process and store your personal data.

Who is responsible for the processing of your personal data in your Gateway

The NEARSENS services are delivered by NEARSENS, that is the data controller of the personal data and responsible for process and storing this data. NEARSENS. App name is NEARSENS.

Personal data

When entering into an agreement to use NEARSENS services, it is required that you submit certain personal data in order for us to be able to deliver these services. If you don’t accept to submit this data, we cannot deliver these services and we cannot enter into a user agreement with you.
With certain personal data in this case, we mean information about a natural person, such as name, address, telephone number, e-mail and dynamic IP-address, but also derived information that can convey information about this person’s behavioral pattern. The registration of the person’s movement and the choices this person does when using the system and components connected to Nearsens are also a part of personal data if this data can be connected to a specific person.
NEARSENS services collects personal data in connection with the services provided in NEARSENS App.

The processing of personal data

The purpose for our collection of personal data is to be able to provide the services that are requested by the user.

The sources for the information are information received from the NEARSENS App, or through web pages connected to NEARSENS services, or by way of components connected to the Gateway.
Data will be processed in those systems where it is required in order to be able to provide the requested services. By means of NEARSENS App the user has also access to data from the different components connected to Gateway.
The NEARSENS system does not connect or process personal data to other use than what has been mutually agreed upon. NEARSENS will always use appropriate technical and/or organizational measures in order to secure and protect personal data that is processed in our systems against unauthorized or illegal use of data, accidental or unlawful loss of data, destruction or change or unauthorized handover of data or access to such personal data. The transfer of data to and from APP or web is encrypted and the handling of alarm is made in a physical secure area. Access to personal data is only granted to personnel that need to access the data in the various systems. Access rights are governed by the role and the level of training of the specific data processor.

The processing of personal data at the Alarm Receiving Centre

If user activates the ARC service, the Alarm Receiving Centre (ARC) process personal data in connection with the alarm system connected to the selected ARC with connecting services.
ARC uses subcontractors (third-party) in connection with emergency callouts and other requested services. These subcontractors are security companies with guards, and governmental emergency services, companies with systems used for log-in, support and statistics from web side.

Requirements in excess of the requirements of GDPR

The selected ARC supplier is subject to rules governing the certification of the Alarm Receiving Centre (ARC). This set of rules are valid for data protection, training of personnel, access rights to systems and data, risk assessment and requirements for the services we provide.

Removal of data

Personal data is stored as long as you have an active customer relationship with NEARSENS. Data is erased when the customer relationship is terminated. Personal data connected to customer information is erased as soon as there is no objective basis to store this data. However specific personal data connected to the alarm log has to be stored for 2 years in accordance with the certification of the Alarm Receiving Centre and such data cannot be erased earlier.

Contact NEARSENS

If you’re in need to contact us in connection with the storing of personal data on the NEARSENS platform, please contact us using the contact form or by writing an email directly to NEARSENS support at [email protected]

System sub contractors

Sub contractor Services Country/Area
Amazon.com INC System and storage Europe
Google Analytics Analysis of the use of web pages Europe/USA
Zendesk INC Helpdesk and support Europe/USA